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Our Newsletter


Shipping & Returns

Shipping– Domestic shipments will be shipped USPS unless otherwise specified. Please allow 5-10 business days to receive your order. We are not currently shipping outside the United States. Larger individual quantities may take extra time to process. Order notifications will be sent by email regarding the shipping status.

Rates: Domestic U.S. shipments $5 per order and $1 handling fee; International shipments are not available.

Shipping to Prisons – Creationbookstore.com delivers to penitentiaries, but we suggest you contact the prison first to determine if there are any special regulations. Some prisons don't allow delivery of hardcover books. Others place a limit on the number of items contained in a package. We cannot send any packages anonymously to inmates and all packages must be sent via US Mail. We cannot ship UPS to prisons.

Shipping to APO or FPO Address - When shipping to an APO or FPO address, only our Standard (about 2 to 6 weeks) and Priority (about 1 to 2 weeks) shipping is available.

 

Return Policy

Creation Bookstore RETURN POLICY:

INTERNATIONAL CUSTOMERS: Please contact us before purchasing or returning any product!

DOMESTIC CUSTOMERS:

  1. Any defective, incorrect or damaged item may be returned within 30 days of receipt via the U.S. Postal Service (preferably by Media Mail, if qualified). We will gladly ship a replacement and reimburse you for your return postage.
  2. Any item you are not satisfied with (not as expected, arrived too late, wrong size, etc.), if returned within 30 days of receipt and received in salable condition, will be issued an exchange or refund of merchandise cost only.
  3. Imprinted items may NOT be returned for replacement or refund, unless the imprint or item is defective.
  4. Computer software, videos, CDs, cassettes, DVDs or other media may only be returned for refunds if UNOPENED. If opened, they may be returned only for replacement with the same item.
  5. Any return that does not comply with the above policy will be subject to a significant restocking fee, at our discretion.
  6. For security purposes credit card information is not kept on file, you may be contacted to finalize refund disbursement.

 

SHIP YOUR RETURN PREPAID TO:

(Please ship via the U.S. Postal Service; use Media Mail, if qualified.)

Creation Bookstore

Returns Department

10946 Woodside Ave. North

Santee, CA 92071

When returning items, please include a note on the back of the invoice, explaining the reason for your return. Please allow 1-3 weeks for the return to be received and processed. If you are expecting a return shipment, please allow 2-4 weeks for the new package to arrive. If you need further assistance with a return, please e-mail our Customer Service Department or call 619.599.1104 during regular business hours.